FAQ

Welcome to the Riesling Mode FAQ page! We’re here to answer your most common questions about our services, policies, and products. If you have a question not covered here, feel free to contact us!

1. Where do you ship?

We currently ship only within the Australia.

2. What is the shipping cost?

We offer Free Shipping on all orders with no minimum purchase requirement.

3. How long does delivery take?

Handling time: 1-2 days (Monday – Friday)
Transit time: 4-6 days. (Monday – Friday)
Our Order cut-off Time: 18:00 (GMT+10:00) Australian Eastern Standard Time (Sydney) .
Total Estimated Delivery time: 5-8 Days

4. What is the cut-off time for orders?

Orders placed before 17:00 (GMT+10:00) Australian Eastern Standard Time (Sydney) are processed on the same business day. Orders made after 17:00 (GMT+10:00) Australian Eastern Standard Time (Sydney) will be processed the following business day.

5. Can I track my order?

Yes, once your order is shipped, you’ll receive a confirmation email with tracking details to monitor your delivery status.

6. What payment methods do you accept?

We accept Following Payment methods

Visa
Maestro
MasterCard
Amex
Union Pay
Google Pay
Shop Pay

7. What is your return policy?

We accept returns within 30 days of delivery. If you need to return an item Please contact with our Customer support team or you can Visit our Return and Refund Policy page for more information.

8. Do you offer exchanges?

We only exchange goods if they are faulty or damaged. If you would like to exchange them for the same item, please email us to discuss the exchange procedure.

10. Are my payment details secure?

Absolutely! We use secure, encrypted payment channels to protect your information. Our website is compliant with industry-standard PCI-DSS regulations.

11. How can I contact with Riesling Mode?

Here's the Contact information

Store Name: Riesling Mode

Address: 29 Dinmore St, Moorooka QLD 4105, Australia

E-mail: support@rieslingmode.com

Telephone: +61 466 238 888

Opening Hours: Monday - Friday: 08:00 - 18:00

We aim to respond to all emails within 1-2 business days. If you need immediate assistance, please feel free to call during business hours.